Creating a Support Archive File

Your Adaptec by PMC support representative might ask you to create a configuration and status information archive file to help diagnose a problem with your system.

To create the support archive file:

  1. In the Enterprise View, select the system on which the problem is occurring. (Look for the orange or red error icons in the Enterprise View.)
  2. On the ribbon, in the System group, click Save Archive.

    The Save Archive window opens.

  3. Click Save.
  4. When the File Download window opens, enter a name for the archive file or accept the default name, then click Save.
  5. In the Save Archive window, click Close.

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