Creating a Support Archive

Note: This option is available in the uEFI interface only.

Use this option to save configuration and status information to help Adaptec Customer Support diagnose a problem with your system. Saved information includes (but is not limited to) device logs, drive logs, event logs, error logs, controller logs, and statistics.

To create a support archive:

  1. Start the ARC utility in uEFI mode (see Ctrl-A or uEFI/HII?).
  2. Select Administration, then select Save Support Archive.
  3. Select the device where the support archive information will be gathered and stored, then press Enter. The system gathers the logs and statistics for the device and displays the path where the information is saved.
  4. Press any key to complete the operation and exit.

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