Today's mission-critical environments require maximum uptime and rapid resolution. Downtime is measured in dollars lost in business; expedient recovery is imperative. Adaptec provides the complete solution for your business investment, from extending your warranty phone support to complete onsite support for same day recovery. Adaptec Technical Support will thoroughly diagnose your problem over the phone and when required Adaptec will dispatch a qualified technician to execute the corrective activity. On-site response is dependent on the support offering the customer selects at time of registration.

• Adaptec's External Storage Standard Service and Support View
• Adaptec's External Storage Extended Service Offering View

For Support on products sold under the Adaptec name, please call:
408-934-7274

For Support on products sold under the Eurologic name, please call:
US Toll-free: 1-888-978-1588
Europe: 1-800-2061-3333
Direct Line: (Int'l dialing code) + 353 1 866 1200

The Adaptec DuraStor 7320SS, and 6320SS subsystems are offered with 1 year of Free onsite service in many countries. Adaptec does not yet provide onsite service in all regions of the world. The lists below reflect those regions/countries where onsite customer service is offered. The cities listed identify local service offices.

• DuraStor Service North American Locations View
• DuraStor Service European Locations View
• DuraStor Service Asia and Pacific Rim Locations View
• DuraStor Service African Locations View

Note: In the case where a customer site is a significant distance from a service office, an additional service charge may be assessed to the customer.