Today's mission-critical environments require maximum uptime and rapid resolution. Downtime is measured in dollars lost in business; expedient recovery is imperative. Adaptec provides the complete solution for your business investment, from extending your warranty phone support to complete onsite support for same day recovery.

The Adaptec DuraStor 6220SS, 7220SS, 6320SS and 7320SS External Storage Subsystems are backed by rigorous compatibility testing to ensure the highest level of reliability. With today's complex system configurations and multiple component subsystems, services become more valuable than ever.

Adaptec DuraStor Elite Service Offering

Adaptec DuraStor Elite Tiered Support Options are for Adaptec DuraStor 6220SS, 7220SS, 6320SS and 7320SS External Storage Subsystems with authorized drives.

Adaptec DuraStor Elite Premium: For around-the-clock, mission-critical environments, Adaptec DuraStor Elite Premium support provides a comprehensive service package.

Adaptec DuraStor Elite Premium
ASO-ONSITE-4 HOUR-Same Day-7X24
1YR (1934000) or
3YR (1934100)

Adaptec DuraStor Elite Premium provides four-hour response, 24-hours per day, 7-days per week for one or three years, including holidays.

Adaptec DuraStor Elite Premier: For critical or high-availability environments that require immediate response, Adaptec DuraStor Elite Premier provides a complete service package.

Adaptec DuraStor Elite Premier
ASO-ONSITE-4 HOUR-Same Day-5X9
1YR (1934200) or
3YR (1934300)

Adaptec DuraStor Elite Premier provides four-hour response, Monday through Friday, from 8:00 am to 5:00 pm local time for one or three years, not including holidays.

Adaptec DuraStor Elite Plus: For environments that require basic response times combined with quality support, Adaptec DuraStor Elite Plus provides the basic service package.

Adaptec DuraStor Elite Plus
ASO-ONSITE-NEXT BUSINESS DAY-5X9
3YR (1933400)

Adaptec DuraStor Elite Plus provides next-day response (within 8 business hours), Monday through Friday, from 8:00 am to 5:00 pm local time for three years, not including holidays.

Adaptec DuraStor Elite Service Offering

Additional Options
Adaptec DuraStor value-added Options:

ASO-PHONE SUPPORT 5X9
3YR (1938200)

Basic technical phone support is offered as an annual contract with no restrictions on number of calls placed or resolutions provided.

ASO-PHONE UPGRADE SUPPORT to 7X24
1YR (1934500)

Advanced, round-the-clock support is offered as an annual contract with no restrictions on number of calls placed or resolutions provided.

ASO-PHONE UPGRADE SUPPORT to 7X24
3YR (1934600)

Advanced, round-the-clock support is offered as a 3 year contract with no restrictions on number of calls placed or resolutions provided.

ASO-ONSITE INSTALLATION
(1934700)

Installation services include unpacking, quality inspection, and physical interconnection with host server to operating system recognition of new device.

• Only available on Adaptec DuraStor 6220SS, 7220SS 6320SS, 7320SS, 312R and 412R Storage Enclosure
• Adaptec DuraStor Elite Services can be purchased at any authorized Adaptec distributor

How to Get Started

Step 1. Purchase subsystem from Distributor

Step 2. Receive Adaptec DuraStor Service Registration instructions

Step 3. Call Adaptec Customer Support at 800.442.7274 to initiate Adaptec DuraStor Elite Services contract and to purchase DuraStor upgraded service options

Step 4. Initiate contract and receive contract number that entitles customer to onsite service and value added options.

Upon registration, customer will be entitled for service by Adaptec and onsite service delivery will initiate.

Why Adaptec Technical Support

The Adaptec DuraStor Elite Service Offering is designed to meet the dynamic needs of customers with specialized support program requirements and is targeted at maintaining Adaptec storage solutions.

• Adaptec has access to over 2300 trained service agents throughout the United States and Canada
• Adaptec will maintain a quality service delivery standard with a single source solution
• Adaptec service solutions simplifies your support process with a quality program that minimizes your capital investment in training, parts, travel, and downtime
• Adaptec solutions provide scalability in service offerings for fast-growing dynamic environments
• Adaptec upholds and provides a superior value for maintaining excellent customer service, quality support, and product solutions