Today's mission-critical environments require maximum uptime and rapid resolution. Downtime is measured in dollars lost in business; expedient recovery is imperative. Adaptec provides the complete solution for your business investment, from extending your warranty phone support to complete onsite support for same day recovery.
The Adaptec DuraStor 6220SS, 7220SS, 6320SS and 7320SS External Storage Subsystems are backed by rigorous
compatibility testing to ensure the highest level of reliability. With today's complex system
configurations and multiple component subsystems, services become more valuable than ever.
Adaptec DuraStor Elite Service Offering
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Adaptec DuraStor Elite Tiered Support Options are for Adaptec DuraStor 6220SS, 7220SS,
6320SS and 7320SS External Storage Subsystems with authorized drives.
Adaptec DuraStor Elite Premium: For around-the-clock, mission-critical
environments, Adaptec DuraStor Elite Premium support provides a comprehensive service
package.
Adaptec DuraStor Elite Premium
ASO-ONSITE-4 HOUR-Same Day-7X24
1YR (1934000) or
3YR (1934100)
Adaptec DuraStor Elite Premium provides four-hour response, 24-hours per day, 7-days per
week for one or three years, including holidays.
Adaptec DuraStor Elite Premier: For critical or high-availability
environments that require immediate response, Adaptec DuraStor Elite Premier provides a
complete service package.
Adaptec DuraStor Elite Premier
ASO-ONSITE-4 HOUR-Same Day-5X9
1YR (1934200) or
3YR (1934300)
Adaptec DuraStor Elite Premier provides four-hour response, Monday through Friday, from 8:00
am to 5:00 pm local time for one or three years, not including holidays.
Adaptec DuraStor Elite Plus: For environments that require basic response
times combined with quality support, Adaptec DuraStor Elite Plus provides the basic service
package.
Adaptec DuraStor Elite Plus
ASO-ONSITE-NEXT BUSINESS DAY-5X9
3YR (1933400)
Adaptec DuraStor Elite Plus provides next-day response (within 8 business hours), Monday
through Friday, from 8:00 am to 5:00 pm local time for three years, not including holidays.
Adaptec DuraStor Elite Service Offering
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Additional Options
Adaptec DuraStor value-added Options:
ASO-PHONE SUPPORT 5X9
3YR (1938200)
Basic technical phone support is offered as an annual contract with no restrictions on
number of calls placed or resolutions provided.
ASO-PHONE UPGRADE SUPPORT to 7X24
1YR (1934500)
Advanced, round-the-clock support is offered as an annual contract with no restrictions on
number of calls placed or resolutions provided.
ASO-PHONE UPGRADE SUPPORT to 7X24
3YR (1934600)
Advanced, round-the-clock support is offered as a 3 year contract with no restrictions on
number of calls placed or resolutions provided.
ASO-ONSITE INSTALLATION
(1934700)
Installation services include unpacking, quality inspection, and physical interconnection
with host server to operating system recognition of new device.
- Only available on Adaptec DuraStor 6220SS, 7220SS 6320SS, 7320SS, 312R and 412R Storage
Enclosure
- Adaptec DuraStor Elite Services can be purchased at any authorized Adaptec
distributor
How to Get Started
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Step 1. Purchase subsystem from Distributor
Step 2. Receive Adaptec DuraStor Service Registration instructions
Step 3. Call Adaptec Customer Support at 800.442.7274 to initiate Adaptec
DuraStor Elite Services contract and to purchase DuraStor upgraded service options
Step 4. Initiate contract and receive contract number that entitles
customer to onsite service and value added options.
Upon registration, customer will be entitled for service by Adaptec and onsite service
delivery will initiate.
Why Adaptec Technical Support
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The Adaptec DuraStor Elite Service Offering is designed to meet the dynamic needs of
customers with specialized support program requirements and is targeted at maintaining Adaptec
storage solutions.
- Adaptec has access to over 2300 trained service agents throughout the United States
and Canada
- Adaptec will maintain a quality service delivery standard with a single source
solution
- Adaptec service solutions simplifies your support process with a quality program that
minimizes your capital investment in training, parts, travel, and downtime
- Adaptec solutions provide scalability in service offerings for fast-growing dynamic
environments
- Adaptec upholds and provides a superior value for maintaining excellent customer
service, quality support, and product solutions
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